Shipping policy

Shipping Policy

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Every single item is made to order, so please be patient - your item is likely just around the corner! 90% of requests/complaints we receive on the day or day prior to when a package arrives at your doorstep.

Our fully integrated supply chain means that our sustainability efforts are magnified 10x. We are able to completely reduce excess stock to 0. Your item is individually hand made and shipped from source. Source countries include France, China, Vietnam and Portugal at this time. 

Shipping Charges

Shipping cost will show at checkout.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order. 

Handling, Transit, and Order Cut-off Time for the United States Of America.

Europe:

Handling time 1-2 Days ( Monday – Friday )

Transit time 7 - 10 Days ( Monday – Friday )

USA

Handling time 1-2 Days ( Monday – Friday )

Transit time 8 - 15 Days ( Monday – Friday )

Order Cut-off Time 08.00 PM ((GMT) Greenwich Mean Time (London))

PLEASE NOTE: For USA orders, you will often get a shipping link quickly (within 3 days) and then the order seems to be at the Airport for a few days after this without moving. This is normal - it is the package inbound on the plane. Please refer to our transit time for the USA - 8 to 15 days - this is how long you should expect. The vast majorities of orders arrive before this time frame but this is what we are informing you should expect.