Return and refund policy

Amelie Charme Return Policy

At Amelie Charme, we are committed to sustainability and supporting small businesses. Our return policy is designed to reflect our dedication to the environment and ethical business practices.

Every single item on our store is made to order. As a result, we do not align with the common 'fast-fashion' practices of ordering several different sizes just to ship back the ones that do not fit. Please review our return policy below:

Return Policy

Eligibility for Returns: 

  1. Wrong Items: If you receive an item that is not what you ordered, you are eligible for a full refund. Please contact us within 14 days of receiving the item to arrange for the return.
  2. Missing Items: If your order is incomplete or missing items, please notify us within 14 days of receiving your order. We will issue a full refund or send the missing items at no additional cost.
  3. Damaged Items: If any item arrives damaged, please contact us within 14 days of delivery. We will issue a full refund or replace the item at no additional cost.

Non-Eligible Returns:

  • Size-Related Returns: We do not accept returns for items that do not fit. This policy helps reduce our environmental impact and supports our sustainability goals. We encourage customers to carefully review size guides and product descriptions before making a purchase.

Return Process:

  1. Contact Us: For eligible returns, please contact our customer service team at [customer service email] with your order number, details of the issue, and any relevant photos.
  2. Approval: Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item.
  3. Refund Processing: Upon receiving the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.

Environmental Commitment:

  • By limiting returns, we aim to minimize waste and reduce carbon emissions associated with shipping. Your understanding and support in this matter help us contribute to a healthier planet.

Customer Support:

  • If you have any questions or need assistance, please contact our customer support team at info@ameliecharme.com

Thank you for choosing Amelie Charme and supporting our mission to promote sustainability and ethical business practices.